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Customer Service

X-Plane.Org Software Store & More!'s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. contact us at:

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

No full refunds will be provided on any software purchases, updates, or scenery CD's and all sales are final.

The buyer must obtain prior approval in the form of a Return Authorization before returning merchandise. All returns must occur within 30 days of purchase. Open and/or used items will  be subject to a restocking fee of  20% of the purchase price. Merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer may be assessed a fee up to the full purchase amount for missing items.

All aircraft and scenery are available via instant download
Downloads are easily accessible in your account:
We will keep your downloads active for a period of at least 6 months. More if a plane/scenery is updated. Please always make a backup of your downloads.

To obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!.
Confirmation Number:
E-mail address:
Note: The E-mail address you enter must match the E-mail address you provided when the order was created.