Customer Service
X-Plane.Org Software Store & More!'s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. contact us at: sales@x-plane.org
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Returns
No full refunds will be provided on any software purchases, updates, or scenery CD's and all sales are final.
The buyer must obtain prior approval in the form of a Return Authorization before returning merchandise. All returns must occur within 30 days of purchase. Open and/or used items will be subject to a restocking fee of 20% of the purchase price. Merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer may be assessed a fee up to the full purchase amount for missing items.
To obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!.
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