Store Policies

X-Plane.Org Store offers the following Returns Policy: X-Plane.Org will replace damaged or defective software once it has be returned to us along with prior notification via e-mail for exchange within 10 calendar days of receipt (including regular mail shipping costs).

Returns
No full refunds will be provided on any software purchases, updates, or scenery CD's and all sales are final.

The buyer must obtain prior approval in the form of a Return Authorization before returning merchandise. All returns must occur within 30 days of purchase. Open and/or used items will  be subject to a restocking fee of  20% of the purchase price. Merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer may be assessed a fee up to the full purchase amount for missing items.

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