Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q:What if I have questions regarding my order, what do I do?
A: Please feel welcome to email us at info@urbanshoespa.com any time for an answer within 24 hours. Or you can call us at 510.271.0333 Tuesday through Saturday 11 am to 7 pm (Pacific Coast time). We want to hear on how we can better serve you and your shopping needs.

Q: Where shall I return my product?
A: Send to:  Stepping Out-the urban shoe spa   385 17th Street  Oakland, Ca 94612

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