FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Why do you need my BILL TO address if I am shipping to another address?
A: We need the BILL TO address for security purposes. This policy is to safeguard us and you, the cardholder, from fraudulent charges. To protect your credit, our bank verifies that your billing address matches the address on file with your credit card company.  Please make sure the bill to address is correct to insure that your order is processed in a timely manner.

Q: What should I do if I received the wrong item?
A: We do our best to fulfill your order promptly and correctly, but mistakes can happen.  If you received the wrong items or an item is missing from your order please notify us within 5 days of the receipt of the shipment. This will allow us to check the error and ship the correct items in a timely manner.

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