NOTE: Our toll-free 800 number is temporarily out of order in some areas; if you can't get through, please call 818-654-9744.
Methods of Payment | Shipping | Sales Tax |
Security and Privacy | Returns | Warranty
Methods of Payment
We welcome Mastercard, VISA, Discover, and American Express cards. We also accept PayPal, electronic checks, and paper checks and money orders. See below for details on each payment method.
No matter which payment method you plan to use, the shopping process is the same right through Check Out, where you will select your payment method.
CREDIT CARDS
We welcome MasterCard, VISA, Discover, and American Express cards. This also includes most check/debit cards with the Visa or MasterCard logos, depending on your bank's policies. See Shipping section below for information on shipping time.
For International (non-USA) orders, we will contact you with your shipping charges and order total before finalizing your credit card charge.
PAYPAL
We also welcome PayPal. For your convenience, we provide a link at the end of CheckOut, direct to the PayPal site.
CHECKS
We accept online, fax, and telephone checks payable in US$ and drawn on a US, Puerto Rican, or Virgin Islands account. And, of course, paper checks and money orders, payable in US$.
- Checks may be held for clearing.
- Please note that there is a $25 returned check fee by the bank for any dishonored check.
Online Checks.
We accept online checks using PayByCheck (formerly "iCheck"), which is a secure, online payment service. Perhaps you have already used this service at QVC or ShopNow. If not, we hope you'll try it; we think you'll find it a safe, quick, and convenient way to shop. Learn more about their policies and how to use the service. It's very simple, safe, and secure, you just fill out a check on your screen, copying information from your paper check. If you'd like to try it out, a direct payment link is provided at Check Out.
By the way, if for some reason you did not use the direct link to PayByCheck at Check Out, and you go back later, you will need our Merchant ID# 98442191 to submit your online check. (Or, just click here for another direct link.). We also suggest that you type your Order Number in the Memo space on the online check as further identification. We are notified by email when you issue the online check.
Checks By Fax.
We can accept and process your US check via FAX through the electronic PayByCheck service. Just fax us (1) the Order Confirmation screen, or your Order Form, (2) your filled-in check made payable to Actron, Inc., and (3) the last four digits of the Social Security Number associated with your bank account (for identification and security purposes). Send your FAX to us at (818)-654-9788.
Checks By Phone.
We can accept and process your US check by telephone through the electronic PayByCheck service. Just call us at (800)-866-8887 (USA only, toll-free), or (818)-654-9744 (USA or International), Monday-Friday from 9:00 A.M. to 5:00 P.M. Pacific Time. Have your Order Number, last four digits of your Social Security number, and your checkbook handy.
Checks By Mail
And, of course, we accept paper checks and money orders by "snail" mail. Send a copy of your Order Confirmation screen, or your Order Form, and your check or money order, payable in US$, to:
Actron, Inc.
Attn: Suzuki Harmonicas
P. O. Box 572244
Tarzana CA 91357-2244
INTERNATIONAL METHODS OF PAYMENT
If you have a US bank account, you may use the Check options above. However, please wait to hear from us by email for your order total before issuing a check. We'll need to calculate your shipping off-line.
Shipping
Shipping Cost: Estimated Shipping will display as $0.00 until we can identify your destination address. For USA customers, this is usually when you sign in with your email address, or when you provide your shipping address during Checkout. International Customers, please see below for further information.
Estimated Delivery Time:
Although many items are shipped the next business day (Monday - Friday, excluding major US holidays) after receiving your order, please allow up to one week for processing your order before it is shipped. We'll email you a Shipping Confirmation with your shipment tracking number after your order is shipped.
Even if you choose Two-Day or Next Day shipping, please don't forget to allow for the above order processing time, especially on International (non-USA orders). We will do our best to expedite your order. If the delivery date is critical, please email us at sales@suzukiharmonica.com, or, call us at 818-654-9744 or 818-654-9744, for an estimated ship date.
USA Customers
Your shipping cost will be displayed and updated as you update your Shopping Cart.
UPS is our primary shipping method. For USA shipping addresses, our online shipping chart is roughly based on UPS weight charts, which are representative of the average cost to ship.
However, we may opt to use another carrier such as FedEx or USPS Priority Mail, using our discretion as to the most appropriate method, depending on the items ordered, and the number of packages required. Also, note that, if you provide a P.O. Box for delivery, we must use the USPS (US Postal Service).
International Customers
The Shopping Cart will display $0.00 as the Estimated Shipping throughout the ordering process. We will contact you with a shipping quote by email after your package(s) are packed and weighed, and will await your approval before continuing processing and shipping. If you have a preferred carrier, please advise us by email at at sales@suzukiharmonica.com after you Check Out.
Please note that your country may or may not impose custom duties (and/or tax), which are not included in our pricing. We have noticed that Express Mail may be less expensive than regular Air Mail to certain destinations. Also, note that Customs in your country may hold packages for a few days, so scheduled delivery times are only approximate.
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Sales Tax
We collect sales tax on orders with a "Ship To" address in California. This will be automatically calculated for you at Check Out.
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Security and Privacy
Security
We process orders in our online store via a secure server. When you enter a secured area on our server, a closed "lock" icon appears on the bottom status line of your browser window. Also, the "http" URL in the location bar changes to "https" to indicate a secure area.
You enter the secured area when you begin the "Check Out" process. Also, depending on the settings in your browser, and the path you take through our site, you may receive messages about going from unsecure to secure pages.
Electronic Checks: PayByCheck is a well-established, secure, online payment service. Learn more about their policies and how to use the service. It is simple to use.
Privacy
Simply stated, we do not trade, sell, or rent our customer information with any outside party. We use it only as necessary to process your order, and, on occasion, to communicate with you about updates to our site and products. If you would rather not receive this information, please E-mail us at: sales@suzukiharmonica.com.
Like any other business, we maintain a database of our customers. However, you are not added to our customer database unless you take an action that requires your assent, for example, place an order with us, join our mailing list, open an account (see Your Account below), or similar. Otherwise, we do not retain any individualized information about your visit to our site.
Cookies
Our shopping basket uses temporary "cookies" to keep track of your order details while you are shopping.
Our cookies are not the persistent type about which you may have heard horror stories. Our cookie information is strictly temporary; it expires and is discarded when you finish shopping. We use these indicators to determine that you are finished shopping: after you Check Out, after 8 hours of inactivity without checking out, or when you "Empty" your Shopping Cart, whichever occurs first.
If you'd like to learn more about "cookies" on the Internet, one source of information is How Stuff Works. .
Your Account
For your convenience, we store your contact information in an online "account" with us for repeat ordering purposes. We retain contact information like names and addresses, but not your credit card data.
So, you can sign in using your email address and password, and the system will "look up" your contact information. This will save you time filling out order forms and checking out. But, you do need to provide current credit card information each time you order.
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"No Returns" Policy Please select carefully! Due to the personal use nature of the product, and resultant health and safety issues, we cannot accept returns, unless, of course, the product is defective and covered by warranty.
Please view the manufacturer's Product Warranty for warranty details.
We are proud of our harmonica products, and make every effort to assure the quality of our products before shipment. If you have an issue or concern, please contact us at sales@suzukiharmonica.com.
Warranty The manufacturer, Suzuki Corporation, provides a one (1) year warranty. Please view the Product Warranty for all the details.
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Methods of Payment
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Security and Privacy | Returns | Warranty Go Back
