Store Policies

POLICY:
Seller reserves the right in its sole discretion to refuse acceptance of any order from any source at any time.

PUBLISHED SPECIFICATIONS:
Seller reserves the right to change, modify, amend or update any and all published specifications, literature, catalogs and other representation made regarding Products offered by the company for general sale at any time.

F.O.B. POINT AND SHIPPING METHODS:
Unless specified otherwise, all sales are considered to be made F.O.B. Redlands CA and title passes to the Buyer upon delivery to the carrier. Damage in transit is handled by the Buyer directly with the carrier. Shipments are made the most economical method using “best commercial practices” unless Buyer’s specific instructions regarding method and routing are provided in the purchase order.

We strive to ship orders within three (3) working days.  If however there is a problem with your order, we will contact you ASAP via the e-mail address or phone number you provided when placing the order.

RETURNS:
Returning “stock material” is only permissible when authorized by Seller. All returned goods must have a RMA number (return merchandise authorization). To obtain a RMA, email us at: RMA@sentrysupply.com.  You will need the product number, date of purchase, invoice number and reason for return.  Shipping charges on all returned goods must be prepaid freight. Products can be returned up to 30 days after receipt of merchandise.

Products made to order are not returnable.


WARRANTY:
Products manufactured or sold by Seller are warranted against defective materials and workmanship for a period of one year from the date of shipment. Seller’s obligation for any defect shall be limited to the replacement of defective part. Seller assumes no liability if defects result from improper use. No other warranty is expressed or implied. Seller neither makes nor authorizes any other person to make any other warranty concerning its products. Seller is not liable for consequential damages. Warranty returns must first be authorized by Seller’s office prior to return and must be returned prepaid freight.



WARRANTY PERIOD:
The warranty period shall commence on the date of shipment from Seller’s plant and extend twelve (12) months following the date of shipment. Upon beginning of said warranty period, all customer’s remedies shall be governed by the terms stated or referenced in this warranty. Replacement or repair under warranty does not extend the original warranty. In-warranty repaired or replacement parts or Products are warranted only for the remaining unexplored portion of the original warranty period applicable to the repaired or replaced parts or Products. After expiration of the warranty period, the Customer shall be charged at the then current prices for parts, labor, and transportation.


GOVERNING LAW:
This order shall be construed and interpreted in accordance with the laws of the State of California and of the United States of America.

LIMITATIONS OF LIABILITY:
Seller’s obligation under this warranty is limited in accordance with all conditions of sale. SELLER’S AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY SELLER FOR THE PRODUCT FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL LOSS OR DAMAGES OF ANY KIND, HOWEVER CAUSED, LIABILITY TO THIRD PARTIES FOR BODILY INJURY INCLUDING DEATH, RELATING TO SELLER’S PERFORMANCE OR PRODUCTS DELIVERED HEREUNDER SHALL BE DETERMINED IN ACCORDANCE WITH THE LAW’S OF CALIFORNIA AND SHALL NOT BE AFFECTED BY FOREGOING OR BY PROVISIONS HEREIN. PROVIDED HOWEVER, EACH PARTY HERETO EXPRESSLY AGREES TO HOLD THE OTHER HARMLESS WITH RESPECT TO SUCH PORTION OF SAID PERSONAL INJURY LIABILITY AS REFLECTS ITS OWN RELATIVE FAULT, INCLUDING THE FAULT OF ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS.


No action, regardless of form, arising out of, or in any way connected with, the Products, furnished by Seller, may be brought by Customer more than one (1) year after the cause of action has accrued.
THIS WARRANTY IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR INTENDED PURPOSE, USE OF APPLICATION, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF SELLER, UNLESS OTHER SUCH WARRANTIES, OBLIGATIONS OR LIABILITIES ARE EXPRESSLY AGREED TO IN WRITING BY SELLER.

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