Piper Gate recognizes and respects the importance of keeping the privacy of our customers and potential customers. The information that we gather from you, on our web site and over the phone, allows us to process your orders, provide you with excellent customer service, and update you with important information about your account. Piper Gate does not share your personal information with any outside vendor.

Sales Tax
 

We do not collect sales tax on items purchased at Piper Gate, except for deliveries within Virginia. Virginia deliveries are charged 5% state sales tax which is calculated during checkout.

Payment Options
 

For your convenience, Piper Gate accepts PayPal, American Express, Visa and Mastercard. We also accept personal checks.

For orders paid for via check or money order:
Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Orders paid for by certified bank check or money order will ship upon receipt of payment. Returned checks will be subject to the maximum returned check fee allowed by law.

Our Charge Policy
 

When an order is placed, your credit card will be charged at the time that you place your order. We consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us at (757) 220-1995.

Order Status & Tracking:
 

If you have questions regarding your order, please fill contact customer service at customerservice@pipergate.com, or call (757) 220-1995.

Canceling an Open Order:
 

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped or added to the shipping queue, the terms of our returns policy will take effect. In some cases a custom, special order item may be non-returnable and/or non-cancelable.

Returns Policy
 

We can process returns and refunds only for items purchased from Piper Gate. To receive a refund, all returned merchandise must be in brand new condition, free from scratches and defects. You must return items in a shipping box, properly packaged to insure that damage to the merchandise does not occur. Piper Gate will not accept an item for return that has been shipped back without an outside shipping box.

Items that may be returned for a refund:
o Defective merchandise.
o Incorrectly shipped merchandise.
o Items in which we are notified of the return within 30 days of receipt of your order.
o Items that cost over $15.00 in total value.

Unless defective, a 20% restocking fee will be charged on all returned merchandise.
Shipping charges and gift wrapping charges will not be refunded.
Custom order items may not be returned unless defective.

Please allow 14-21 days for processing a return. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery.

How to Return your Item:
1. Contact our Customer Service Department at (757) 220-1995 to receive a Return Authorization (RA) number.
2. Fill out a Return Form and include the Return Authorization number on the form.
3. Write the Return Authorization number on the outside of the shipping box.
4. Include a copy of all original receipts with your order.
5. We recommend insuring all items being returned for their full retail value and requesting a proof of delivery method of shipping. Be sure to package items securely so they do not get damaged in transit.

Ship all returns to:
 

Piper Gate
Returns Department
126 Tewning Rd
Williamsburg, VA 23188

Damaged Merchandise:

If any item you purchase from Piper Gate arrives broken, please contact us within 3 days of receipt at (757) 220-1995. We will file a claim with the shipping company and send you a no cost replacement. We ask that you hold any broken items and the original packaging it was shipped in for 7 business days. The shipping company will contact you to arrange pick up of the damaged merchandise. Please do not ship back damaged or defective merchandise without calling us first. You must obtain a Return Authorization number for all returns.