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Store Policies

Free Shipping Policy

          -Free shipping does NOT apply to any directional kite boards, windsurf boards or sails 7 meters and above.

          -Free shipping does NOT apply to any shipments outside the contiguous 48 states.

          -Free Shipping items that are returned will be charged the original out going shipping costs of the items returned.

Return Policy

If, for whatever reason you decide you do not want the item:

- Merchandize must be received by us within 21 days from the day it was originally shipped by us.

-The customer is required to call our internet sales manager to receive a return authorization number, which must be clearly displayed  on the outside of the shipping box.

-The merchandize must be unused and in pristine condition.

-Merchandise must be in its original packaging with all instructions, tags and accessories.  Items returned not meeting these conditions will be charged, at the discretion of our staff, a minimum of $10 or deemed ineligible for return.

-Customer is responsible for return freight and insurance for the full purchase price.

-Freight costs are not refunded.

-“FREE SHIPPING” items that are returned will be charged the original out going shipping costs of the items returned.

 

Shipments to the 48 Contiguous States

-All merchandize shipped to within the 48 contiguous states will be shipped UPS ground unless requested other wise.

-Most products will be shipped within 1 to 2 business days of receiving payment. (We reserve the right for the occasional powder day.)

-We do offer expedited shipping upon request, Please call us for a quote. (Ask for the internet sales manager.)

Shipments to Alaska, Canada and Hawaii

-All Alaskan, Canada and Hawaiian orders will be shipped via United States Postal Service Priority Mail.

- Canadian buyers are responsible for all import duties and taxes. Your package is subject to customs, tariff, duty, Value added Tax (VAT), etc. And no, we do not offer the "this package is a gift, “wink, wink" option.

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