Store Policies

Payment
We accept Paypal, Mastercard or Visa via a secure card processor, or personal check or money order. So long as you recognize that we ship only after payment is received, we'll all be happy. We are truly sorry, but we are unable to staff a telephone number to receive orders. We offer 24 hour service on-line ordering. Please feel free to email us with any questions.
Shipping
We beg your understanding about shipping costs. For the delicate and fragile nature of many of our items, we need to add considerable quantities of packaging materials, and "overpack" to ensure the safe arrival of the package and contents. This makes it difficult to give extremely accurate estimates of the weight and size of package prior to actually packing the box. We are doing our best to give you the best deal possible. However, we need to cover the cost of the packing materials in the estimate we make. We add a handling charge to cover cost of materials. We label this shipping & handling. Right now we are a small operation and are not charging labor costs for this service.
Insurance
When delicate, breakable items are included in the shipment, we automatically add insurance charges to the package. This is included in the shipping and handling charge. Most of our items are vintage and the one you are purchasing is often the only one available. We are not able to guarantee that we could replace it. We're not giving you an option about this because we don't want broken items arriving at your doorstep with no recourse for either of us. We'd both be disappointed.
Shipping Venues
We have had very good experiences with USPS and think there are some advantages to using this service. They deliver to both to PO Boxes and to street addresses-a convenience for some customers. They deliver on weekends. They offer a variety of pricing levels, length of delivery times, plus insurance, delivery confirmation, etc. Plus, we find that they are usually cheaper than other services. If you'd like us to use another service, you'll need to contact us via email and let us know.
Shipping Timelines
Packages are shipped within 48 hours after payment has been received. If there will be a delay in shipment, you will be emailed, the delay explained and negotiated with you. During the check out process you are given the option of selecting cheapest method, priority mail (1-3 days) or express mail (1 day) service. We deliver worldwide, anywhere the USPS ships. International customers need to so indicate and respond with the country to which shipment will be made.
Return Policy
Customer Satisfaction and Returns - We want happy (hopefully repeat) customers. We do our best to describe accurately the condition of our items and to supply a photograph that accurately depicts each item. But since you can't pick the item up and look it over personally, you may find that it didn't meet your expectations. In that case, no questions will be asked. Please email us within 3 days of receipt. Package the item up in original packaging and return it to us. Your payment (less shipping) will be refunded upon receiving your return!
Returns
We would like to promptly respond to your concerns. Please return the item within 5 days of receipt of the unsatisfactory item. We'd appreciate an email notifying us that you'll be returning the item. We'd like to correct any misinformation for the next customer, so please don't hesitate to explain the source of your dissatisfaction to us. Thanks for visiting From Grandma's Tree at www.fromgrandmastree.com. I hope you found your visit of interest. If you're looking for something special, don't hesitate to email us. We listen to your feedback, positive or otherwise. We highly value suggestions for changes. So if you are unhappy about something, please tell us how you'd like it to be. We like to know when we're doing something that you like. And we want to know how we can improve our site and services. You are the authority that we put our trust in.

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