Product Policy

WARRANTY:

All products sold via eXplorePacks.Com® are new and are under manufacturer warranty. Defective products not returned within the specified limits of the return policy must adhere to the manufactors warranty and will not be accepted by eXplorePacks.Com®.

YOUR ACCOUNT:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. eXplorePacks.Com® does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use eXplorePacks.Com® only with involvement of a parent or guardian. eXplorePacks.Com® and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


PRODUCT DESCRIPTIONS:

eXplorePacks.Com® and its affiliates attempt to be as accurate as possible. However, eXplorePacks.Com® does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by eXplorePacks.Com® itself is not as described, your sole remedy is to return it in unused condition.


SALES TAX:

Orders placed by residence of North Carolina will be charged standard state tax rates for consumer goods.

SHIPPING:

Shipping times vary by designer, although most of your orders will ship within 1 to 3 days after you place your order (usually within 24 hours). Ground shipping will take approximately 2 to 7 days to arrive AFTER it leaves our warehouse and is FREE for registered users on single item purchases over $150.00 (tents excluded). If you would like faster delivery we offer 2nd day and next day express delivery at an additional charge. Again, 2nd day and next day deliveries will arrive 2 business days and 1 business day AFTER the processing period. All express charges will be shown to you before you finalize your order. On the rare occasion that an item is out of stock, you will be notified by email of the expected delay. Additionally, eXplorePacks.Com will not be responsible for any shipping delays that occur after a valid tracking number has been issued to the customer.

All orders to Alaska or Hawaii must be shipped by 2nd day or overnight express.

We only accept credit card orders from the United States and Canada. Canadian customers are responsible for all duties and taxes on their shipments. If you would like to place an order and reside in another country, you will need to pay by certified bank check or money order. Please send an email to sales@eXplorePacks.com telling us the item(s) you would like to order and the country where they will be shipped to. We will respond within 24 hours with your total charges.

Note: We do not ship to P.O. Boxes, please use a physical street address for shipping.   Free or reduced shipping promotions will be refunded no later than 24 hours after the purchase.

RETURN POLICY:
Your satisfaction is guaranteed on all of our outdoor gear. If you are not 100% satisfied with your purchase, for whatever reason (excluding customer neglect), you may return your unused gear within 30 days. Your credit card will be credited for the price of the gear, less a 10% restocking fee within 10 days from when we receive your return. Monogramed gear are NOT returnable.

IMPORTANT...The number one reason for returns is because the size of a gear is either smaller or larger than what the person expected it to be. Sometimes pictures do not accurately depict the size of a product, so please take a close look at the measurements of each piece.

RETURN PROCEDURE:
Please fill the form below and submit to receive a return authorization number. Save the original shipping carton and your receipt, if possible, and we will instruct you where and how to send your return.

We encourage you to revisit this page, from time to time, as our policies may evolve, as we develop our online store, bringing you more products and services.

If you have any questions about this privacy statement, the practices of this site, or your dealings with our web site, please contact eXplorePacks.

Privacy Policy

eXplorePacks is committed to the protection of your privacy. The following statement will explain, in greater depth, eXplorePacks' Privacy Policy. If you have questions, you may send e-mail to our customer service department, at any time, using this page or email them at customer-service@explorepacks.com or you can reach them by telephone, toll free, at 1.877.300.9482 during the following hours:

Monday - Friday
8:30am - 6:00pm, Eastern Time

Customer Service is closed Saturdays, Sundays, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day.

For general information about eXplorePacks, and our presence online please send email to info@explorepacks.com

Except as provided in the Privacy Policy, when placing an online order with eXplorePacks, the information that we collect from you, is used solely for the purpose of processing your order and servicing your account. We need your name, e-mail address, credit card billing address, contact phone number, credit card number and expiration date. This information allows us to process your order and provides us with a way to contact you, should we have a question concerning your current order. After you place an online order with eXplorePacks, a copy of that order is sent to you via email for your records.

When you place an order, with eXplorePacks, you are given the option of joining eXploreIt®, an electronic mailing list for announcing special sales and other general announcements of interest to our customers.

In the body of the message write subscribe trailmail firstname lastname (without the quotes) please leave the subject line blank.

To unsubscribe send an email message to:
customer-service@explorepacks.com

In the body of the message write unsubscribe exploreit (without the quotes) please leave the subject line blank.

eXplorePacks does not send unsolicited email, or spam.

eXplorePacks will never sell, rent or distribute your e-mail address to any other company or organization.

Once you have ordered from us, or have filled out our printed catalog request form, you will begin to receive our mail order catalog. We mail this catalog seven times a year. We occasionally make our customer list of names and addresses available to carefully screened retailers and outdoor related organizations whose products and activities might be of interest to you. If you prefer not to receive such mailings from us or third parties, please copy your mailing label exactly and mail it to:

eXplorePacks Mail Preference Service:
PO Box 28111
Raleigh, NC 27602

Or you can send e-mail to our customer service department, at any time, using this page or email them at customer-service@explorepacks.com or you can reach them by telephone, toll free, at 1.877.300.9482  during the following hours:

Monday - Friday
8:30am - 6:00pm, Eastern Time

Some areas of our site link to other web sites. Although we make every effort to select sites that we feel will be of interest to our customers, we cannot guarantee your privacy when visiting these sites.