Store Policies
Security
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection. Also, we have never or will ever sell or share any of the contact information you provide us. Any and all of your personal information is guarded and will only be used to contact you in regards to your order.
Payment
We accept major credit cards (American Express, Visa, and MasterCard) as payment. We have discontinued money order payments for the time being as they are causing complications with deliveries.
Returns
If you are not completely satisfied with your purchase, please return your item(s) to us within 30 days of the original shipment date. We will gladly issue a refund *as long as the item(s) have not been used, washed, damaged, and are in the same condition as when you received them. Shipping and handling is not refundable.
*Only items returned within 14 days of their original shipment date will be eligible for cash refund and items returned within 30 days will be issued store credit.
We do not do exchanges. We will issue credit/refund for your returned item upon receipt, and you can place an order for a new item at your discretion. If you think the item might sell out by the time we credit you back, order the item that you want from our website.
Return Instructions:
1) Circle the item(s) you are returning.
2) Indicate the reason you are returning the item (s). Write to the right of item description.
3) Indicate whether you would like a refund or store credit*
4) Do not send returns C.O.D. They will not be accepted!
Digital Gravel Returns
2000 Camfield Avenue
Commerce, CA 90040
International Custom Duties
International orders are subject to being charged customs fees by the destination county's government. We have no control over how much you are charged for customs and the fees are completely independent of Digital Gravel. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
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