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Customer Service

Because we have so many items and shipping options, sometimes the shipping calculator may display an incorrect charge for combined items. Rest assured, we will charge you what it costs us to ship your order with NO ADDITIONAL HANDLING CHARGES. A credit will be given after we ship your items.

This store is set up to validate your credit card information - your billing address must match the one on your credit card bill.

Also, your shipping address (which can be different than the billing address) must be in a standardized format. To check it, copy this link into a new window in your browser:

http://zip4.usps.com/zip4/welcome.jsp

You will receive an automatic email from us confirming your order.  However, your order is not complete until you receive a confirmation email FROM PAYPAL. After we ship your item, you will get another email from the US Postal Service or UPS with the tracking and delivery information.

We never see your credit card information and do not have access to the "back end" of this website.  If you are having problems, quit your browser, take the time to follow all the instructions and try again. If you can't resolve your issue, contact us at buggman@buggspray.com.

To obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!.
Confirmation Number:
E-mail address:
Note: The E-mail address you enter must match the E-mail address you provided when the order was created.