Frequently Asked Questions

1. Why the name Adrenalix?It is the place to get your fix ;-)

2. Who we are?Avid motorcyclist that got tired of Corporate America! Seriously, you wouldn’t believe where we have been and worked. I figured what the hell, might as well do something you like.

3. Are you a licensed dealer?Yes, we are registered with the state (Texas) as used vehicle parts dealer and motorcycle dealer.

4. Do you charge extra for shipping?No, we do not. We calculate the price of the item, weight and dimensions. All of our shipments are insured for your safety. However, for shipments that are overseas such as USPS, we do charge a little more because we have to stand in line to fill out customs forms, etc.

5. Will you combine shipping?Yes, when we can. Items like tires, wheels and fairings are sometimes tough but we will do what we can to save you money

6.What is in the shipping and handling fee?This covers shipping for the item, insurance, time(man power) and materials to package the item. Some items such as fairings, tires, motors and other misc items, involve bubble wrap and special handling that is charged to us by the carriers.

7. Will you ship outside of the US?Yes we ship we ship to most parts in the world. The exceptions are denoted within the listing.

8. Why you don’t accept pay pal for non US holding accounts?Pay pal does not cover us in International transactions. You can get your money back and the part which has happened in the past. Secondly, pay pal requires an electronic conformation of the shipment for receipt. Internationally speaking, this costs a lot of money and most of our overseas customers have complained about the high tariffs of UPS. We are doing what works best for all of us and this is the solution until pay pal readjust their policies to protect the sellers.

9. A word about USPSUSPS it's only used for confirmed addresses that have PO Boxes (United States) or International Shipments. USPS does not provide tracking for outside the US. Claims that are filed with them take several months to process and are most likely to go unpaid. We will file the claim for you but we can't stay on top of them if they loose your package. We STRONGLY recommend using UPS for international orders that are high ticket items.

10. Can you find me any part I need?We work on late model bikes. We do not have anything that is older than six years back. You will have to keep an eye out in our website or auctions. We constantly run all our inventory through Ebay© auctions, or you can check out our store catalog for items that we have in stock.

11. Will you accept escrow?We will not use escrow. We run 99% positive feedback. Is there any reason why you should not trust us?

12. Whom do you use for shipping?We use UPS (United States), USPS (International) for smaller packages. Motors go with freight carriers.

13. What happens if my item is damaged during shipment?Call us at (972) 264-4060 or email shippinginfo@adrenalix.net to file a claim with the carrier. It takes 4 to 6 weeks to recieve payment. We will refund your money once payment has been recieved from the carrier.

14. Free email accounts?We receive your e-mails, but when we reply to them most of the time they bounce back. They are either being marked as "spam" or your "box is over the limit". This is common problem with AOL, Yahoo, Hotmail and other free accounts. We always strive to have open communication with our customers. This is situation is costing us our feedback. Please call us at (972) 264-4060.

15. Are you a part swapper?Our parts are marked when they go out. Save yourself the hassle and embarrassment of sending your part back to us. Only for us to discover that is not our part. We do make mistakes on shipping (we all are humans here) and correct them accordingly. However, part swapping is not!

16. Non paying bidders?We expect your payment to reach us in ten days. If it's not received by tenth day you will get a Unpaid Item Dispute from E-bay and the item will be relisted. Your item may not be available to you after the tenth day due high volume sales. On the 20th day we will file a Unpaid Item Strike and your account will be blocked from bidding on our Ebay items.

17. Whom do I make my cashier’s check or money order payable to?Adrenalix

18. Where do I send my money orders or cashier’s check?AdrenalixPO BOX 560904The Colony, TX 75056

19. Why do I have to send my payment to a PO BOX?It’s easier to handle payments if they go all to one place. We have a warehouse and motorcycle display lot on another.

20. Are pick ups available?We only accept pick ups for motors and frames only.

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